1. Rental Parties

The Host:

The Guest

2. Occupancy 

3. Rental Period

• The Rental Period dates will be stated on the reservation confirmation email provided to the Guest at the time of booking and written approval of the Host is required for any extension. The Guest will be liable for any cost, of whatever nature, incurred due to an unauthorized extension.
• Arrangements can be made for a later check-in or check-out, but this is subject to prior arrangements and an additional fee. If there is any delay in vacating the property beyond the agreed time, a full day’s rental is charged to the Guest.

4. Rental Fees

• The earliest possible check-in is at 4:00 pm. Please do not arrive early. We have a lot of chores to do in preparation for your arrival.
• The standard check-out time is up to the 11:00 am.

5. Payment

• Payment by credit/debit card is the preferred option for online bookings placed directly on the Host’s website.
• Zelle, Venmo, or Paypal are the preferred payment options for bookings placed over the phone. A 2% convenience fee will be charged for phone reservations. We much prefer you book online.

6. Booking

7. Rental Rules & Restrictions

• Not to provide overnight accommodation for guests other than those declared to the Host in advance.
• To undertake to pay for any losses or damage caused to the property.
• To take good care of the property and leave it clean and tidy at the end of the tenancy.
• To permit the Owners and Host reasonable access to the rented apartment. 
• Not to cause an annoyance or become a nuisance to occupants of adjoining premises, i.e.:
• Not to be the cause of any loud noise between 22:00 and 09:00.
• Not to smoke on the property or any of its public areas.
• Not to bring any pets to the property.
• To read any safety notices and advice upon arrival at the property.
• Not to re-let or sublet the property to any other group/party.
• To only use the property strictly for residential purposes.
• Not to throw parties or gatherings at the property. If on arrival, it is felt that the Guest intends to use the property for such events, the Guest will be refused entrance.
• Not to use the phone or fax line connected to the property.
• Not to light any fires or candles on the property.
• To reimburse Host for any pay per view shows watched.
• Not to hang or place wet or damp washing articles upon any room heater.

• Make use of a fire extinguisher if appropriate;
• Leave all belongings and exit immediately through the main exit, ensuring all individuals who require assistance are brought to safety;
• Wait on the main road away from the building and inform emergency services by calling 911 and quoting your location;
• Reach out to the Host’s phone number if required.
• Note: Emergency rope ladders are in the apartment for emergency window egress.

8. Property Condition

• The Guest must follow the instructions in the welcome manual of the property. Any losses, damage, or cleaning necessary over and above normal servicing, will be deducted from the Security Deposit. By placing a booking with the Host, the Guest authorizes it to deduct such payment from the Guest’s Security Deposit.
• The Guest is responsible for taking all reasonable care of the property and its contents. The property and all equipment, utensils, furniture, etc., must be left clean and tidy at the end of the Rental Period. No items can be removed from the property.
• The Guest will be responsible for reimbursing any damage to the property or its contents, which has occurred due to negligence, willful damage or irresponsible behavior on the part of those occupying the property or their guests. Without delay, such damage must be reported to the Host. The cost of the repair or replacement must be agreed on and paid to the Host. 
• The Guest is responsible for ensuring that no person staying or visiting the property during the Guest’s stay will suffer anything to be done, which would endanger the policy of the Host’s insurers in respect of the property and its contents which might make the same void or voidable.

Keys

• Duplication of keys is not permitted. Divulging access arrangements to third parties is not permitted.

Services & Facilities 

• The Host is not responsible for providing any refund or alternative provision of said service, facility, or amenity, and no refunds will be offered. 
• Security Deposit is placed on hold 1 day prior to Guest arrival and will be released, assuming no damages require capture of funds, two days after Guest departure.
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Internet 

• A Fair Use Policy has been implemented so that Host can deliver a service that is fast and reliable to all the Guests. Performance of the network is monitored, and the amount of bandwidth available to demanding users during busy periods may be restricted to ensure all the guests have an acceptable level of service.
• Reasonable endeavors will be used to make the Service available 24 hours a day. However, the Host will not be liable if, for any reason, the Service is not available at any time or for any period. Access to the Service may be suspended at any time. In the case of requiring any assistance in relation to the Service, the Guest should contact Host.
• Network access codes or passwords provided to the Guest to access the Service should be kept confidential and not disclosed to any other person for any reason. The Guest will be responsible for any loss that arises from losing, misusing or otherwise disclosing any such access codes or passwords.
• The Service is intended to allow Guests to access the internet for legitimate purposes only. The Guest undertakes to the Host that their behavior while using the Service will be lawful, honest and proper. The Service may not be used in such a manner as to host a web or other server, send or facilitate the sending of bulk e-mail or collect third-party personal data without appropriate consent. The Host may terminate the Guest’s use of the Service at any time without notice if Guest commits any behavior that has a negative impact on the Host’s equipment or network or the use by other customers of the equipment or network or the internet in general, or which damages, or has the potential to damage, the Host’s reputation or standing.
• The Guest acknowledges that use of the Service is at their own risk. The Service is provided on “as-available,” and to the fullest extent permitted by law, the Host hereby excludes all and any warranties or conditions of any kind, whether express or implied, in respect of the Service and any content or data obtained or downloaded from it.

Cleaning 

9. Personal Properties

10. Cancellation Policy 

Cancellation by the Guest

• Full refund for cancellations up to 5 days (120 hours) before check-in date/time.
• 24 hours to 5 days before check in, 50% refund, minus the first night.
• Less than 24 hours before check in, no refund except for legitimate necessity such as COVID illness.
• The times and dates we display for cancellation policies are based on the local time zone, CST. Cancellation deadlines for receiving refunds are measured from the standard check-in time of 4:00 PM.

Cancellation by Host

• In exceptional circumstances, the Host may find it necessary to cancel the Guest’s booking and reserves the right to do so at any point. 
• The Host shall make all reasonable efforts to find a suitable alternative. If this is declared not acceptable by the Guest within 24 hours of them being notified of the change of property, and assuming the cancellation is not as a result of events beyond the Host’s reasonable control, which shall include but not be limited to events such as war, civil strife, terrorist activity, labor disputes, natural or man-made disaster, fire, flood, and adverse weather conditions. In that case, the Host will refund any sum paid by the Guest if cancelled prior to the reservation or a refund of the remainder of the booked nights if the Guest has already checked in, which shall constitute a full and final settlement of any liability the Owner or the Host may have to the Guest as a result of such cancellation. This does not affect the Guest’s statutory rights. More specifically, nothing in these conditions shall restrict the Host’s liability for death or personal injury caused by the Host’s negligence or fraudulent Misrepresentation.

Termination by the Host

11. Other Clauses

Information 

Injury or Loss

Complaints

• in writing to [email protected].
• via phone at the Host’s office number

Force Majeure 

Right of Access

Security of Tenure

Insurance 

Privacy and Data Protection 

Liability 

Authority to Sign 

Disclaimer 

Governing Law and Jurisdiction

Severance

House Rules